Friday, April 13, 2012
Does Your Physician Live In A Silo?
So I dialed the operator and had each physician paged. I waited fifteen minutes and no response. Undaunted, I called the offices individually. None of them had arrived yet, but their secretaries were kind enough to re page them. Over the next few hours, while I ran from room to room seeing patients, my medical assistants dutifully tried to make contact. One doctor was out of town, the other was in the OR, and the third had lost his pager.
At 1 pm, a full 5 hours later, I finally was able to reach all three. Our conversations were short, but I was able to negotiate these critical care issues with little difficulty. It would have been nice if it hadn't taken so long. Thank God these were issues that could wait while I spent time tracking down the right people.
You may wonder if there is something that ties these slow responders together. Is there a sentinel characteristic that binds?
Like most places around the country, private practitioners are closing their doors and joining hospital systems and large medical groups. The economic and regulatory climate has changed to favor such arrangements. The problem is, something happens to physicians when they transform into company men. They become lackadaisical. All of the sudden there pagers are nonfunctional, and consults take greater then twenty four hours to attended to.
It's not just physicians, hospital and nursing staff are taking on similar attitudes. This morning I called a medical floor to relay important information to a nurse. After waiting on hold for five minutes, the secretary informed me that she was not available because she was in the middle of report.
Please call back in thirty minutes.
Let's talk hypotheticals. Why is it that a pedestrian walking a dark alley who comes upon a mugging will call the police, yet hundreds of onlookers will do nothing while an innocent gets jumped outside their building? Group think leads to group paralysis. Decentralized decision making promotes a loss of culpability.
What threatens to topple our medical system is the disappearance of individual actors. When your down and out, what you want is that guy standing alone in the alley. The one who thinks that if he doesn't make the call, no one will.
I've been accused of living in a silo. But standing alone in that empty room gives me a lot of time to think. When the hearts fibrillating, the blood pressure drops, and the white count rises, you better believe that I'll be doing my best. I'll be making that phone call, checking those labs, and consulting the literature. Because the truth is, I take sole responsibility for each and every person who walks into my office. There is no group to lean on.
And maybe, just maybe, that isn't so bad.
Posted by Jordan Grumet at 5:29 AM