Thursday, April 5, 2012
Process vs Product
Yes. Social media is brilliant, powerful, and can improve the delivery of our healthcare system. There's no doubt about it. But it's not a game changer. It's a process, not an end unto itself.
For some reason we keep confusing process with product. Quality healthcare is a product. It's not an electronic medical record. It's not a Twitter feed or Facebook timeline. These are tools.
I know many brilliant physicians who do not use social media. Their skills are supreme, their offices are packed, and there reputations are spotless. If their inability to adapt to todays information superhighway renders them obsolete, then only patients will lose.
I applaud those providers who are using social media to blaze new trails. I envy and imitate them.
However, when I'm unexpectedly lying on the operating table for an emergent procedure, I pray my surgeon is swift of hand, agile of mind, and well trained.
I could care less if she's on Twitter!
Posted by Jordan Grumet at 5:00 PM